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Here’s the episode:
This is part two in our series on the U.S. Centers for Disease Control and Prevention’s Crisis and Emergency Risk Communication Manual. Part one explored “Crisis Management Communication: Principles and Pitfalls,” check out that one too.
Today we’re going to talk about:
Four ways people process information during a crisis
Mental states in a crisis
Behaviors in a crisis
Addressing psychology in the crisis and emergency risk communication rhythm
Links and Other Information
CDC’s Crisis and Emergency Risk Communication (CERC) manual is based on psychological and communication sciences, studies in issues management, and practical lessons learned from emergency responses. The CERC manual is intended for public health response officials and communicators who have a basic knowledge of public health communication, working with the media and social media, and local and national response structures. Learn more and download it here: https://emergency.cdc.gov/cerc/manual/index.asp
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